eBook Purchase Troubleshooter

1
Check Spam/Promotions and search inbox for “receipt”, “download”, or the store name.
2
Whitelist the sender by adding the order email address to Contacts, then refresh.
3
If still missing, contact Support with order email, approximate time of purchase, and payment method.

Still need help

• Some links auto-expire for security; Support can re-issue a fresh link once the order is verified.
• Disable VPN or firewall briefly, and try another browser (Chrome, Edge, Safari, Firefox).
• If on mobile, try the download on desktop first and then transfer the file to the device.

1
Confirm the file type matches the device/app: EPUB (Apple Books, Kobo, most readers), MOBI/AZW3 (older Kindle), PDF (universal readers).
2
Update the reading app to the latest version; then re-import the file.
3
For Kindle, use Send to Kindle or email the file to the Kindle address set in Amazon account settings.
If the wrong format was downloaded, contact Support and specify the needed format (EPUB/MOBI/PDF) and device.

Request different format

Before downloading your ebook, review the following requirements:

– Install **Adobe Digital Editions (ADE)** before downloading your ebook.
– Adobe Acrobat and Adobe Reader are not the same as **Adobe Digital Editions (ADE)** and will not work for these ebooks.
– Ensure your device meets the minimum **System Requirements**.
– Some Adobe ebooks include publisher-imposed limits on copying and printing.

For assistance with Adobe Digital Editions, refer to Adobe’s help resources:
– Further Adobe Digital Editions Help
– **System Requirements**
– FAQ
–Support Center

Check for typos in the email entered at checkout; Support can attach the correct email to the order.
• Include partial card digits (last 4), payment timestamp, and total when contacting Support to speed verification.
• If duplicate charges are suspected, share the bank line items; Support will reconcile and refund as appropriate.

Verify my order

iPhone/iPad (Apple Books): Download the EPUB and choose “Open in Books”.
• Android: Use Google Play Books or a reader like KOReader/FBReader to import the EPUB/PDF.
• Kobo: Connect via USB and drag the EPUB/PDF into the “Kobo” drive’s documents folder; eject safely.

Need device help

Compare file size to the purchase page’s stated size; if it’s unusually small, the download likely failed.
• Try a different network and browser, then re-download from the order email.
• Report the issue and attach a screenshot of the error message to get a fresh file issued.

Report file issue

You can download the full contents of any ebook purchased on our website.

– Before your first download, install a free **reader** application.
– Most titles can also be read online without downloading.
– **Ebooks** are offered in multiple file formats to support different devices.
– Not all titles are available in every download format.
– Not all titles are available to read online.
– Ebooks typically include **restrictions** on printing and copying.
– Prices are set by publishers and are typically lower than the print edition.